terms and conditions of use

Welcome to Smart Battery! If you visit our website it means that you automatically accept all these terms and conditions. Please carefully read all information concerning our guidelines, terms and agreements.

Smart Battery™ is dedicated to your satisfaction with the products you purchase from us. We pride ourselves on quality products and outstanding service. In the event you encounter any problems with one of our products, please review the following information, which outlines our Policy.

Our 5 year Warranty covers any manufacturers defects.

In the event you encounter a problem with one of our products you must first contact our Tech Support at techsupport@smartbattery.com  to troubleshoot the problem. If the issue is battery related, We will schedule to have the battery picked up and brought to our lab for testing.

If the issue is a manufacturers defect, we will correct the problem and send out the repaired battery. If the battery is not repairable we will send out a replacement battery.

CREDIT CARD POLICY updated - 03/21/2013

30 day refund policy - if your order has not shipped we will refund your card for the purchase should you decide to cancel. After your products ship there is a zero refund policy. If partial orders ship you will not be refunded for the items recieved. All sales are final at this point. Lithium Ion Batteries must be shipped by approved HAZMAT shippers. Our shipping Dept. can arrange to pick up your battery only if a manufacturers warranty issue has occured. If you have a warranty issue please contact our technical support team at Techsupport@smartbattery.com

credit cards are not excepted on orders over $10,000.00 Please contact sales@smartbattery.com for payment details.

As always, Our commitment to excellent customer service is our top priority, We provide 24/7 online tech support and live chat. Please contact us if you have further questions about our warranty and return policy.

Additionally please note that our website contains numerous trademarks which can belong both to our company and third party companies. Using the logos, icons and service names is prohibited in any manner that is likely to cause confusion among our customers, and will be considered a violation of copyright law. We reserve the right to make changes to these terms and conditions at any time without prior notifications. Our company is located in Tampa Florida, USA and the laws of the state of Florida shall govern any interpretation of these terms and conditions.