LIFETIME LIMITED WARRANTY
Smart Battery offers a Limited Lifetime Warranty on our line of 12V Lithium Ion Batteries that guarantees them to be free of manufacturer defects. Below is information on how our warranty works.
Guaranteed to Perform
Smart Battery warranty covers any manufacturer defect for the life of the battery and guarantee our products to perform to their rated specifications.
Built In Battery Protection System
Smart Battery Lithium Ion Batteries have a built in battery protection system that keeps the cells running at peak performance for thousands of cycles.
Your Investment is Protected
Smart Battery offers the highest quality Lithium batteries on the market and we back our product with a Lifetime Limited Warranty to protect your investment.
| Battery Protection System: Smart Battery Lithium Batteries have a built in battery protection system designed to prevent damage to the cells from an external occurrence. The battery protection will internally disconnect to prevent damage to the cells if it senses any of the following conditions, Short Circuit, Reverse Polarity, Overcharge and Overdischarge Voltage Protection. if your battery has disconnected it will be necessary to charge the battery before using it again. In some cases your charger may not turn the battery on. Please contact us through the form below and we will guide you through the steps necessary to wake it up.
| Warranty Procedure: In the unlikely event your battery cannot be woken up, We will arrange to get it back to our lab in Tampa Florida to assess the battery and determine cause of failure to see if it is repairable. If the battery is repairable it will be repaired at no cost and returned to you. If it is not repairable and the issue was caused by a manufacturer defect, we will replace the battery at no cost within the first 5 years. After 5 years we will repair your battery at no cost to you if the battery is repairable. In the unlikely event it is not repairable we will pro rate the cost of a new replacement battery for you at 35% off the cost of a new one. Warranty's are non transferrable and stay with the original purchaser of our products. In some cases your warranty claim may require special order parts and it can take > 3mo. for us to get the necessary parts and components from our factory. In some cases we may require your battery to be shipped back to the factory to be assessed and or repaired. In this case it can take > 6 mo. to get the battery returned once the repairs have been made. Smart Battery is an approved hazmat shipper which is required to ship Lithium Ion Batteries. All of our products are delivered in packaging that meets or exceeds federal and international standards for shipping Lithium Ion Batteries. Please do not attempt to return your battery to us, Smart Battery will arrange shipping for your warranty return.
| Not Covered by This Warranty: Manufacturer is not obligated to warrant the Smart Battery® in question, if defects are related to damages caused by abuse/neglect, or from the following: - Damage from shipping, loose terminal bolts or corroded hardware - Manufacturer codes tampering or removal - Failure to properly install the battery, in addition to keeping the battery properly charged and maintained - Breakage from collision, fire or freezing—which includes damage from extreme heat or cold, improper storage, water damage, Smart Battery warranty does not cover spent or worn out batteries or tampering. All bolts must be firmly tightened with a torque wrench and NOT by hand to avoid overheating caused by loose connection.
| Non-Smart Battery® Warranties: Smart Battery® authorized dealers and distributors may offer an additional warranty to the Manufacturer’s Limited Warranty. Manufacturer is not responsible for dealer or distributor created warranties or any claims that may arise from said warranties
| Warranty Disclaimer: Customers should adhere to all Smart Battery® documentation and guidelines. Manufacturer will not be responsible for any expenses related to installation/removal, electrical system tests, battery charging, loss of time or other expenses which should be considered incidental damages, including all shipping charges after the first 30 days of warranty.
There are no returns or exchanges accepted. Our zero return policy is effective at the time of purchase. As always, Our commitment to excellent customer service is our top priority, Please contact us if you have further questions about our warranty and return policy.
PLEASE NOTE - Customers are responsible for all shipping fee's following the first 30 days of purchases.
| Repairs: Smart Battery Lithium Battery cells bolt together for strength and conductivity, This method also allows us to make quick and easy repairs in the unlikely event your battery fails.
Have questions about our warranty?
Fill out the form below and we would be happy to answer any questions you have.