| Smart Battery Limited Lifetime Manufacturer Defect Warranty
Smart Battery offers a Limited Lifetime Warranty on our line of 12V Lithium Ion Batteries that guarantees it to be free of manufacturer defects. Below is the information on how our warranty works.
- if your battery has disconnected it will be necessary to charge the battery before using it again. In some cases your charger may not turn the battery on. Please contact us through the form below and we will guide you through the steps necessary to wake it up.
- In the unlikely event your battery cannot be woken up, We will arrange to get it back to our lab in Tampa Florida to assess the battery and determine cause of failure to see if it is repairable. If the battery is repairable it will be repaired at no cost and returned to you. If it is not repairable and the issue was caused by a manufacturer defect, we will replace the battery at no cost within the first 5 years. After 5 years we will repair your battery at no cost to you if the battery is repairable. In the unlikely event it is not repairable we will pro rate the cost of a new replacement battery for you at 35% off the cost of a new one. Warranty's are non transferrable and stay with the original purchaser of our products. In some cases your warranty claim may require special order parts and it can take > 3mo. for us to get the necessary parts and components from our factory. In some cases we may require your battery to be shipped back to the factory to be assessed and or repaired. In this case it can take > 6 mo. to get the battery returned once the repairs have been made.
- Smart Battery is an approved hazmat shipper which is required to ship Lithium Ion Batteries. All of our products are delivered in packaging that meets or exceeds federal and international standards for shipping Lithium Ion Batteries. Please do not attempt to return your battery to us, Smart Battery will arrange shipping for your warranty return.
Manufacturer’s Limited Warranty Smart Battery® (Manufacturer) warrants each Smart Battery® branded battery sold by Smart Battery® or any of its authorized dealers or distributors—worldwide, to be free of defects from the date of sale. Subject to the issues listed below, Smart Battery® will repair or replace the battery and/or parts of the battery if the components in question are defective in materials or workmanship. Smart Batteries are designed to replace lead acid batteries, and should be used as drop in replacement for lead acid applications.
Not Covered by This Warranty Manufacturer is not obligated to warrant the Smart Battery® in question, if defects are related to damages caused by abuse/neglect, or from the following: - Damage from shipping, loose terminal bolts or corroded hardware - Manufacturer codes tampering or removal - Failure to properly install the battery, in addition to keeping the battery properly charged and maintained - Breakage from collision, fire or freezing—which includes damage from extreme heat or cold, improper storage, water damage, Smart Battery warranty does not cover spent or worn out batteries or tampering. All bolts must be firmly tightened with a torque wrench and NOT by hand to avoid overheating caused by loose connection.
Manufacturer will not be responsible for any expenses related to installation/removal, electrical system tests, battery charging, loss of time or other expenses which should be considered incidental damages, including all shipping charges after the first 30 days of warranty.
Non-Smart Battery® Warranties: Smart Battery® authorized dealers and distributors may offer an additional warranty to the Manufacturer’s Limited Warranty. Manufacturer is not responsible for dealer or distributor created warranties or any claims that may arise from said warranties
Warranty Disclaimer: Customers should adhere to all Smart Battery® documentation and guidelines.
There are no returns or exchanges accepted. Our zero return policy is effective at the time of purchase. As always, Our commitment to excellent customer service is our top priority, Please contact us if you have further questions about our warranty and return policy.
PLEASE NOTE - Customers are responsible for all shipping fee's following the first 30 days of purchases.